1. Use of the App

1.1. The App is designed to facilitate healthcare services such as scheduling appointments and engaging with healthcare providers.

1.2 Not an emergency service: The App is not designed for use in emergency situations. If you are experiencing a health emergency, please call 000 immediately.
1.2. You must be at least 18 years old to use the App. By using the App, you confirm that you meet this requirement.
1.3. You agree to use the App solely for its intended purposes and in compliance with all applicable laws and regulations.

2. License Agreement

2.1. Meta Healthcare grants you a non-exclusive, non-transferable license to install and use the App on your personal devices in accordance with these Terms.
2.2. This license is subject to your compliance with the Usage Rules of the relevant platform (App Store or Play Store).
2.3. You agree not to reverse-engineer, modify, distribute, or resell any part of the App without prior written consent from Meta Healthcare Pty Ltd.
2.4. The App is designed for use on iOS and Android operating systems. You are responsible for ensuring that your device meets the necessary technical requirements.

3. Healthcare Information and Services

3.1. The App provides information intended to assist you in making healthcare decisions but is not a substitute for professional medical advice. Always seek the advice of a healthcare professional for medical conditions or concerns.
3.2. Meta Healthcare does not guarantee that the information provided through the App is accurate, complete, or up-to-date, and we disclaim all liability for decisions made based on the information accessed through the App.

4. Privacy and Data Protection

4.1. We are committed to protecting your privacy. All personal data collected through the App is processed in accordance with our Privacy Policy (see below), which is incorporated into these Terms by reference.
4.2. While we take reasonable steps to protect your personal data, you acknowledge and accept the inherent risks associated with transmitting personal information over the internet.
4.3. In the event of a data breach that compromises your personal information, we will take prompt action, including notifying you as required by applicable law. However, we disclaim all liability for any direct or indirect damages arising from unauthorized access to, or misuse of, your data.
4.4. You are responsible for maintaining the security of your devices, passwords, and login credentials. Meta Healthcare Pty Ltd will not be held liable for breaches caused by the End-User’s failure to secure their device or login information.

5. Indemnification

5.1. You agree to indemnify, defend, and hold harmless Meta Healthcare Pty Ltd, its directors, employees, and affiliates from any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to your use of the App, breach of these Terms, violation of applicable laws, or infringement of third-party rights.
5.2. Meta Healthcare Pty Ltd shall not be liable for any claims arising out of your interaction with third-party service providers or healthcare providers accessed through the App.

6. Limitation of Liability

6.1 General Limitation of Liability
Meta Healthcare Pty Ltd will not be held liable for any damages, losses, or costs arising from the use, misuse, or inability to use the Licensed Application, including but not limited to indirect, incidental, special, or consequential damages, lost profits, business interruption, or loss of information, even if Meta Healthcare Pty Ltd has been advised of the possibility of such damages.

6.2 No Liability for Third-Party Actions
Meta Healthcare Pty Ltd is not responsible for the actions of third-party service providers, third-party applications, or external platforms, including but not limited to the App Store, Play Store, or other third-party services that may interact with the Licensed Application. Any issues arising from interactions with such third-party services are the sole responsibility of the respective third-party provider.

6.3 Device and Network Liability
Meta Healthcare Pty Ltd is not responsible for any malfunction, damage, or loss resulting from the use of the Licensed Application on unsupported devices, outdated software, or compromised network environments. The End-User is responsible for ensuring that their device and network meet the Licensed Application’s technical requirements.

6.4 Limitation of Data Liability
Meta Healthcare Pty Ltd will not be liable for any unauthorized access, data breaches, or leaks resulting from circumstances beyond its control, including but not limited to hacking, malware, or attacks on third-party services such as the App Store, Play Store, or End-User devices. The End-User is responsible for maintaining the security of their own devices and passwords.

6.5 No Liability for User-Generated Content
Meta Healthcare Pty Ltd will not be liable for any content generated by users of the Licensed Application. Users are solely responsible for ensuring that their contributions comply with all applicable laws and third-party rights. Meta Healthcare Pty Ltd does not actively monitor user-generated content and will not be held liable for any legal claims arising from such content.

6.6 Service Downtime and Interruptions
Meta Healthcare Pty Ltd shall not be held liable for any service downtime, interruptions, or loss of functionality due to maintenance, system errors, or network issues beyond its control. The Licensor will make reasonable efforts to ensure the availability and functionality of the Licensed Application but does not guarantee uninterrupted access.

6.7 Healthcare Disclaimer
The Licensed Application is intended to facilitate communication and the management of healthcare services. It is not a substitute for professional medical advice, diagnosis, or treatment. Meta Healthcare Pty Ltd shall not be held liable for any medical decisions or actions taken based on information provided through the Licensed Application.

6.8 Limitation of Data Privacy Liability
Meta Healthcare Pty Ltd takes reasonable measures to protect the personal data of its users. However, Meta Healthcare Pty Ltd is not responsible for any breaches, leaks, or misuse of data due to the End-User’s failure to maintain the security of their device or login credentials, unauthorized access by third parties, or force majeure events, including cyberattacks. The End-User acknowledges that no system or application can be entirely secure, and Meta Healthcare Pty Ltd shall not be held liable for any data breaches beyond its control.

7. Technical Requirements

7.1. The App requires a minimum firmware version of [1.0.0] or higher. We recommend using the latest available version for optimal performance.
7.2. You are responsible for ensuring that your device meets the technical specifications required to run the App. Meta Healthcare Pty Ltd is not liable for performance issues arising from your use of outdated or unsupported software.
7.3. We attempt to ensure compatibility with the latest firmware and devices, but cannot guarantee that future updates will be supported on older versions or devices.

8. Maintenance and Support

8.1. Meta Healthcare Pty Ltd is responsible for providing maintenance and support for the App.
8.2. You may contact us at [Insert Contact Information] for support and assistance related to the App.
8.3. We reserve the right to update the App at any time. However, we are not obligated to provide updates, and certain functionality may be limited or disabled without notice in the event of necessary maintenance or upgrades.

9. Third-Party Services and Content

9.1. The App may contain links to or services provided by third-party websites or applications. Meta Healthcare Pty Ltd is not responsible for the content, privacy practices, or actions of any third-party services.
9.2. Your use of third-party services accessed through the App is subject to their respective terms and conditions. Meta Healthcare Pty Ltd disclaims all liability for issues arising from your interaction with third-party service providers.

10. User-Generated Contributions

10.1. Users may be allowed to submit content, such as profiles, comments, or reviews. By submitting content, you grant Meta Healthcare a non-exclusive, royalty-free, perpetual license to use, display, and modify your contributions for the operation of the App.
10.2. You agree that any contributions you make will not infringe third-party rights, violate any laws, or contain offensive or inappropriate material.

11. Termination

11.1. We may suspend or terminate your access to the App at any time, without prior notice or liability, if you breach any of these Terms or for any other reason at our sole discretion.
11.2. Upon termination, your right to use the App will cease immediately. Any provisions of these Terms that by their nature should survive termination shall remain in effect.

12. Governing Law and Dispute Resolution

12.1. These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia.
12.2. Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration in New South Wales, or through the courts of New South Wales if arbitration is not available.

13. Contact Information

For inquiries, please contact:
Meta Healthcare Pty Ltd
29 Melissa Street Upper Coomera QLD 4209 Australia
Email: Contact@metahealthcare.com.au

Privacy Policy

Effective Date: 10 September 2024

At Meta Healthcare Pty Ltd (“we,” “us,” or “our”), we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use the Meta Healthcare App (“the App”).

Please read this Privacy Policy carefully. By using the App, you consent to the collection and use of your information as outlined in this policy. If you do not agree with this policy, please do not use the App.

1. Information We Collect

1.1 Personal Information
When you use the App, we may collect personal information that can be used to identify you, including but not limited to your name, email address, contact details, date of birth, and healthcare information (“Personal Information”).

1.2 Usage Data
We may collect information regarding your interactions with the App, such as access times, page views, app features used, and system configurations.

1.3 Device Information
We may collect information about the device you are using, including but not limited to the hardware model, operating system, IP address, and device identifiers.

2. Use of Your Information

2.1 We may use your information for the following purposes:

• To provide healthcare services, including booking appointments and accessing healthcare records.
• To improve and optimize the functionality of the App.
• To contact you regarding updates, changes, or issues with the App or your account.
• To comply with legal obligations or enforce our Terms and Conditions.

2.2 Data Retention

Data Retention and Record Keeping

Data Retention Policy
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Records will be periodically reviewed, and data no longer required will be securely deleted or anonymized. Specifically:

• Personal health records: Retained for at least 7 years, as per regulatory standards, unless you request deletion sooner.
• Financial records: Kept for 5-7 years to meet tax obligations and audit requirements.
• General usage data: Retained for up to 24 months to enhance system performance and ensure smooth functionality.

Record Keeping
In compliance with industry standards, we maintain secure and organized records of your data. These records are electronically stored with encrypted backups and are accessible to authorized personnel only. We utilize a centralized records management system to ensure that records are securely archived and properly disposed of when they are no longer needed. This policy is reviewed annually to ensure compliance with legal, regulatory, and operational requirements.

3. Disclosure of Your Information

3.1 Third-Party Service Providers
We may share your information with third-party service providers, such as healthcare providers or external platforms, that assist us in delivering services through the App. While we contractually require these third parties to follow industry best practices, we cannot guarantee how these third parties will use or safeguard your information once it has been shared with them. You should review their respective privacy policies to understand how they manage your data.

3.2 Legal Requirements
We may disclose your information when required by law, such as in response to court orders, legal processes, or to defend our legal rights.

4. Security of Your Information

4.1 Our Security Measures
We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure server technologies, and regularly updated software to mitigate security vulnerabilities. However, no security system is impenetrable, and despite our best efforts, we cannot guarantee the security of your information. You acknowledge that providing your information through the App is at your own risk.

4.2 Contributory Negligence
Your actions and decisions also play a crucial role in protecting your personal information. You are responsible for ensuring that your devices are secure, your passwords are strong, and your login credentials are not shared with unauthorized parties. Meta Healthcare Pty Ltd shall not be liable for any breaches, leaks, or unauthorized access to your data resulting from your failure to safeguard your account or device.

4.3 Third-Party Platforms
If you access or share your Personal Information through third-party platforms linked to or interacting with the App, such as social media or other service providers, the security of your data is subject to the privacy policies of those platforms. We are not responsible for the security practices of any third-party platform you may choose to interact with.

4.4 Industry Best Practices
Our security protocols align with industry best practices, including end-to-end encryption for sensitive data in transit and encrypted storage for personal information. Regular audits and vulnerability scans are conducted to maintain the highest levels of data protection. However, as no security measure is foolproof, you acknowledge that there are inherent risks associated with transmitting data electronically.

5. Your Rights

5.1 Access, Correction, and Deletion
You may request access to, correction of, or deletion of your Personal Information by contacting us at contact@metahealthcare.com.au.  We will respond to your request in accordance with applicable law.

5.2 Opt-Out of Communications
You may opt out of receiving marketing communications from us by following the instructions in those communications or contacting us directly. Even if you opt out, we may still send you service-related communications.

6. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated. Your continued use of the App after any changes constitutes your acceptance of the revised Privacy Policy.

7. Contact Information

If you have any questions about this Privacy Policy, please contact us at:
Meta Healthcare Pty Ltd
Shop 4023, 17 Patrick St, Blacktown, NSW 2148 Australia
Email: Contact@metahealthcare.com.au