End User Licence Agreement
Effective Date: 10 September 2024
This End User Licence Agreement and Terms and Conditions (“Terms”) govern your access to and use of the Meta Healthcare Staff App, related Meta Healthcare websites, and associated systems and services (collectively, the “App” or “Services”). The App is licensed, not sold, to you by Meta Healthcare Pty Ltd, located at Westpoint, Suite 502, Level 5/17 Patrick St, Blacktown NSW 2148, Australia (“Meta Healthcare”, “we”, “us”, or “our”).
If you download the App from the Apple App Store or Google Play, you acknowledge that Apple and Google are not parties to these Terms and are not responsible for the App, its content, or any maintenance or support. Meta Healthcare Pty Ltd remains solely responsible for the App and its content. These Terms are intended to comply with the usage rules of the relevant app marketplace.
By downloading, accessing, or using the App or Services, you agree to be bound by these Terms.
1.1 The App is designed to support authorised users in delivering and managing healthcare and related operational services, including scheduling, communications, record access, attendance and visit management, and engagement with healthcare providers and related systems.
1.2 Not an emergency service. The App is not designed for use in emergency situations. If you are experiencing a medical or other emergency, call 000 immediately.
1.3 You must be at least 18 years old and otherwise authorised to use the App. By using the App, you confirm that you meet these requirements.
1.4 You agree to use the App only for its intended purposes and in compliance with these Terms, applicable laws, and any professional, employment, confidentiality, or workplace obligations that apply to you.
1.5 You are responsible for maintaining the confidentiality and security of your devices, passwords, login details, and access credentials.
2.1 Subject to your compliance with these Terms, Meta Healthcare grants you a limited, non-exclusive, non-transferable, revocable licence to install and use the App on compatible devices that you own or control.
2.2 This licence is subject to the usage rules and policies of the relevant platform, including Apple App Store and Google Play requirements.
2.3 You must not reverse engineer, decompile, copy, modify, distribute, lease, sublicense, sell, or otherwise exploit any part of the App except as permitted by law or with Meta Healthcare’s prior written consent.
2.4 We may suspend, restrict, or revoke your access to the App if we reasonably believe you have breached these Terms, misused the App, or created legal, operational, or security risk.
2.5 You are responsible for ensuring that your device, operating system, and internet connection are compatible with the App.
3.1 The App may provide healthcare-related and operational information to support service delivery and decision-making. That information is provided for general support purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
3.2 While we take reasonable steps to keep information accurate and current, we do not guarantee that all information made available through the App is complete, accurate, or up to date at all times.
3.3 You remain responsible for exercising appropriate professional judgement and verifying critical information before relying on it for clinical, operational, employment, or compliance purposes.
3.4 Where the App provides location-based functionality, such as attendance verification, staff safety, routing, or visit management, those features depend on your device settings, network availability, and permission choices.
4.1 We are committed to protecting your privacy and handling personal information in accordance with our Privacy Policy and applicable privacy laws. Our Privacy Policy is incorporated into these Terms by reference.
4.2 You acknowledge that transmitting information over the internet and through mobile networks carries inherent security risks, and no system can be guaranteed to be completely secure.
4.3 If a data breach affecting your personal information occurs, we will take steps that we consider appropriate in the circumstances, including notification where required by applicable law.
4.4 You are responsible for securing your devices, passwords, and login credentials. To the maximum extent permitted by law, Meta Healthcare is not responsible for unauthorised access resulting from your failure to keep your account or device secure.
5.1 To the maximum extent permitted by law, you agree to indemnify and hold harmless Meta Healthcare Pty Ltd, its directors, officers, employees, contractors, and affiliates from and against any claims, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of or in connection with:
(a) your use or misuse of the App;
(b) your breach of these Terms;
(c) your breach of applicable law or professional obligations; or
(d) your infringement of any third-party rights.
5.2 Meta Healthcare is not responsible for claims arising from your interactions with third-party service providers, external systems, or healthcare providers accessed through or in connection with the App, except to the extent required by law.
6.1 Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded or limited under applicable law, including the Australian Consumer Law.
6.2 To the maximum extent permitted by law, Meta Healthcare Pty Ltd will not be liable for any indirect, incidental, special, consequential, or exemplary loss or damage, including loss of profits, loss of data, loss of business opportunity, or business interruption, arising from or in connection with your use of, or inability to use, the App.
6.3 Meta Healthcare is not responsible for the acts, omissions, systems, services, content, or policies of third parties, including app marketplaces, hosting providers, network providers, mapping providers, or healthcare providers, unless required by law.
6.4 Meta Healthcare is not responsible for loss, malfunction, or performance issues arising from unsupported devices, outdated software, compromised networks, or circumstances outside our reasonable control.
6.5 To the maximum extent permitted by law, Meta Healthcare is not liable for unauthorised access, malware, cyberattacks, or security incidents affecting third-party systems, user devices, or networks outside our reasonable control.
6.6 The App is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability, continuous uptime, or error-free operation.
6.7 The App is intended to support healthcare-related communication and operational management. It is not a substitute for clinical judgement, emergency care, or professional medical advice. Meta Healthcare is not liable for medical or operational decisions made solely in reliance on information provided through the App.
6.8 Where liability cannot be excluded, our liability is limited to the maximum extent permitted by law.
7.1 The App requires a supported version of Apple iOS or Android, together with compatible device hardware and internet access.
7.2 You are responsible for ensuring that your device and software meet the technical requirements necessary to use the App.
7.3 We may update technical requirements from time to time, and compatibility with older devices, operating systems, or app versions is not guaranteed.
8.1 Meta Healthcare Pty Ltd is responsible for providing maintenance and support for the App, subject to operational requirements and service availability.
8.2 For support and assistance, you may contact us at contact@metahealthcare.com.au.
8.3 We may update, modify, suspend, or discontinue any part of the App at any time, including to maintain security, improve functionality, comply with legal obligations, or perform maintenance. We are not obliged to provide any particular update or release.
9.1 The App may contain links to, integrate with, or rely on third-party websites, software, platforms, devices, or services.
9.2 Your use of third-party services is subject to the terms, conditions, and privacy policies of those third parties.
9.3 Meta Healthcare does not control and is not responsible for third-party content, availability, privacy practices, or acts or omissions, except to the extent required by law.
10.1 Where the App allows you to submit, upload, transmit, or store content, including profiles, notes, comments, forms, or other materials, you retain ownership of your content but grant Meta Healthcare a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, use, display, transmit, and modify that content as reasonably necessary to operate, secure, maintain, and improve the App and Services.
10.2 You represent that any content you submit:
(a) is accurate to the best of your knowledge;
(b) does not infringe any third-party rights;
(c) does not breach confidentiality, privacy, or legal obligations; and
(d) does not contain unlawful, offensive, misleading, or inappropriate material.
10.3 We may remove or restrict access to content that we reasonably believe breaches these Terms, creates risk, or is otherwise inappropriate.
11.1 We may suspend or terminate your access to the App at any time if you breach these Terms, create security or compliance risk, or if continued access is no longer appropriate for operational, legal, or business reasons.
11.2 Upon termination, your right to use the App ceases immediately, and you must stop using the App.
11.3 Any provisions that by their nature should survive termination, including provisions relating to privacy, intellectual property, indemnity, liability, and dispute resolution, will continue to apply.
12.1 These Terms are governed by the laws of New South Wales, Australia.
12.2 Before starting formal proceedings, the parties will use reasonable efforts to resolve any dispute through good-faith discussions.
12.3 If a dispute cannot be resolved informally, the parties submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia, unless applicable law requires otherwise.
If you have questions about these Terms, please contact:
Meta Healthcare Pty Ltd
Westpoint, Suite 502, Level 5/17 Patrick St, Blacktown NSW 2148, Australia
Email: contact@metahealthcare.com.au
Effective Date: 10 September 2024
At Meta Healthcare Pty Ltd (“we”, “us”, or “our”), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you use the Meta Healthcare Staff App, our websites, and related systems and services (collectively, the “Services”).
By using the Services, you acknowledge this Privacy Policy. If you do not agree, do not use the Services.
1.1 Personal Information
When you use the Services, we may collect personal information that can identify you or relate to you, including your name, email address, phone number, contact details, date of birth, employment or role information, account credentials, records relating to appointments, scheduling, service delivery, and, where relevant, healthcare or health-related information.
1.2 Usage Data
We may collect information about how you use the Services, including access dates and times, pages or screens viewed, features used, actions taken, crash logs, diagnostic data, and system activity.
1.3 Device Information
We may collect information about the device or browser you use to access the Services, including hardware model, operating system, app version, IP address, mobile network, device identifiers, and similar technical information.
1.4 Location Information
We may access, collect, and use approximate and/or precise location information from your device when you grant location permissions. This may include GPS data, Bluetooth- or Wi‑Fi-based location, cell tower data, and IP-based approximate location.
Location information may be collected while the App is open and in use. If you grant background location permission and the relevant feature is enabled, location information may also be collected while the App is closed or not in use.
We use location information to provide and support location-based features and services, such as check-in and check-out, attendance verification, shift or visit management, confirming arrival or departure at authorised locations, staff safety features, routing or navigation support, incident investigation, audit records, compliance, and related operational or service-delivery purposes.
If you disable location permissions, some features may not work correctly or may become unavailable.
1.5 Information from Third Parties
We may receive information about you from employers, healthcare providers, administrators, contractors, identity or authentication providers, or other third parties who are authorised to provide information in connection with the Services.
2.1 We may use your information to:
(a) provide, operate, maintain, and improve the Services;
(b) create and manage user accounts, verify identity, and control access;
(c) manage rosters, appointments, service visits, records, workflows, and communications;
(d) provide healthcare, operational, staffing, compliance, and administrative support services;
(e) enable location-based functionality, including attendance verification, staff safety, visit validation, routing, and operational oversight;
(f) communicate with you about your account, support requests, service updates, security issues, or policy changes;
(g) monitor usage, troubleshoot issues, perform analytics, and improve performance and user experience;
(h) protect the security, integrity, and lawful use of the Services;
(i) investigate incidents, complaints, misconduct, fraud, or suspected unlawful activity; and
(j) comply with legal, regulatory, employment, contractual, clinical, and record-keeping obligations.
2.2 Data Retention and Record Keeping
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain appropriate operational and clinical records.
Without limiting the above:
(a) health records and healthcare-related records, where applicable, may be retained for at least 7 years, or longer where required by law, regulation, contract, or applicable professional standards;
(b) financial and taxation records may be retained for 5 to 7 years, or longer where required by law;
(c) general usage and diagnostic data may be retained for up to 24 months, or longer where reasonably necessary for security, audit, or incident investigation; and
(d) location data is retained only for as long as reasonably necessary for the purpose for which it was collected. Some location data may be used in real time and not stored, while other location data may be retained where necessary for attendance records, safety, compliance, incident review, legal obligations, or operational reporting.
We periodically review the information we hold and securely delete, de-identify, or archive information that is no longer required, subject to legal and operational obligations.
3.1 Third-Party Service Providers
We may disclose your information to third-party service providers that assist us in operating the Services, including hosting, cloud storage, infrastructure, identity and authentication providers, communications providers, support providers, mapping or location service providers, analytics providers, payment providers if applicable, and other service providers acting on our behalf.
We may also disclose information, including location information where relevant, to authorised healthcare providers, business partners, contractors, administrators, or clients where reasonably necessary to deliver the Services, manage attendance or visits, ensure staff safety, verify service delivery, or comply with legal or contractual obligations.
We require service providers that process information on our behalf to handle personal information in accordance with applicable law and our instructions. However, where third parties process data under their own terms or privacy policies, their handling of your data will also be governed by their own practices.
3.2 Legal Requirements
We may disclose your information where required or authorised by law, regulation, court order, subpoena, lawful request, or where reasonably necessary to protect our legal rights, property, safety, staff, patients, clients, users, or the public.
3.3 Business or Operational Transfers
If all or part of our business, operations, or assets are restructured, sold, transferred, or merged, your information may be disclosed to relevant parties as part of that process, subject to applicable legal requirements.
3.4 With Your Direction or Consent
We may disclose your information to other parties where you direct us to do so or where you otherwise consent.
4.1 Our Security Measures
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorised access, disclosure, alteration, loss, and misuse. These measures may include access controls, encryption in transit, secure hosting environments, logging and monitoring, backups, staff training, and security maintenance practices appropriate to the nature of the information we handle.
4.2 Your Role in Protecting Information
You are responsible for keeping your devices, passwords, login credentials, and access methods secure, and for preventing unauthorised access to your account. We are not responsible for breaches or unauthorised access resulting from your failure to adequately protect your device or credentials.
4.3 Third-Party Platforms
Where you access the Services through third-party platforms, devices, or software, or share information through them, the security of your information may also depend on those third parties. We are not responsible for the privacy or security practices of third-party platforms we do not control.
4.4 No Absolute Security
While we use reasonable safeguards, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
5.1 Access, Correction, and Deletion
Subject to applicable law, you may request access to personal information we hold about you, request correction of inaccurate or incomplete information, or request deletion of your information. We may decline or limit such requests where permitted or required by law, including where retention is necessary for legal, clinical, employment, safety, contractual, or record-keeping reasons.
5.2 Opt-Out of Communications
You may opt out of receiving marketing communications from us by following the instructions in those communications or contacting us directly. We may still send you service-related, legal, compliance, security, or account communications where necessary.
5.3 Location Permissions
You can control location permissions through your device settings. If you disable location access, some location-based features of the App may not function properly or may not be available.
5.4 Privacy Enquiries
If you have a privacy concern, complaint, or request, you can contact us using the details below. We will respond in accordance with applicable law.
We may update this Privacy Policy from time to time. Any updated version will be published through our Services or on our website, and the effective date will be updated. Your continued use of the Services after changes take effect constitutes acceptance of the revised Privacy Policy, to the extent permitted by law.
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Meta Healthcare Pty Ltd
Westpoint, Suite 502, Level 5/17 Patrick St, Blacktown NSW 2148, Australia
Email: contact@metahealthcare.com.au
Meta Healthcare Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.metahealthcare.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Meta Healthcare Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
If you have any queries or complaints about our Privacy Policy please contact us at:
Contact@metahealthcare.com.au
0449 844 606
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